Return Policy

Our Return Policy

At Tloxix, we are committed to ensuring your satisfaction with our health and lifestyle coach website templates. We understand that digital products are unique, and we have created a fair return policy to address your concerns while protecting our intellectual property.

Please read this return policy carefully before making a purchase. By purchasing our templates, you agree to the terms outlined in this policy.

Digital Products Return Policy

Due to the nature of digital products, all sales are generally considered final. However, we offer a limited return policy under specific circumstances:

Eligible for Refund:

• Technical issues that prevent the template from functioning as advertised, which our support team cannot resolve within 14 days of purchase.
• Missing features or functionality explicitly advertised but not included in the template.
• Duplicate purchases (when the same template is accidentally purchased twice by the same customer).

Not Eligible for Refund:

• Change of mind or no longer needing the template.
• Finding a different template that better suits your needs.
• Incompatibility issues that were clearly stated in the template description.
• Lack of features that were not advertised or promised.
• Purchase of the wrong template (though we may consider a one-time exchange at our discretion).
• Inability to customize the template to meet specific needs beyond its intended capabilities.

Refund Process

If you believe your purchase qualifies for a refund, please follow the process below:

Template Usage After Refund

Upon receiving a refund, you agree to:

1. Immediately stop using the template for any purpose.
2. Remove the template from all devices, servers, and hosting platforms.
3. Delete any copies of the template, including backups.
4. Not use any portion of the template code or design elements in future projects.

Continued use of the template after receiving a refund is considered copyright infringement and may result in legal action.

Customization Services

For template customization services:

• 50% deposit is required before work begins (non-refundable).
• The remaining 50% is due upon completion of the customization work.
• Customization services are non-refundable once work has begun.
• For extensive customization projects, we provide milestones with approval stages.
• Revisions beyond the scope of the initial agreement may incur additional charges.

Extended Support Packages

Extended support packages are subject to the following refund rules:

• Within 7 days of purchase, if no support services have been used, a full refund may be issued.
• After 7 days or if any support services have been utilized, no refunds will be provided.
• Monthly subscription support packages can be canceled at any time, but no partial refunds will be issued for the current month.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions are made at our sole discretion and do not constitute a change to the policy for other transactions.

Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Return Policy periodically.

Contact Information

If you have any questions about this Return Policy, please contact us:

• By email: info@tloxix.world
• By phone: +1 702 820 2675
• By mail: 8020 S. Rainbow Blvd Ste 100 #418, Las Vegas, NV 89139, United States